After teaching World Class Customer Service In Rochester, NY, a flight to Philadelphia on USAir gave a number of examples of how to create the customer service experience and how not! A Customer experience differs from customer...
Read MoreIt happens all the time, someone says or does something and we believe we know exactly what they did and why they did it… or do we? Every day we spend our time assessing our environments and the behavior of others. A person says...
Read MoreA survey of most organizations finds one of the top three issues to be poor communication in the workplace. With the growing diversity of our workforce coupled with different communication styles, communication at a basic level...
Read MoreHave you ever had a “difficult” supervisor? Did they discuss things with you or just give orders? Did they compliment you for a job well done, or did you only hear from them when you made a mistake? How did this impact your...
Read MoreToday’s workplace is full of challenges, but none is more frustrating than working with individuals who are dramatically different than you. They either have different work ethics or just do not seem to see the world the same...
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