Customer Service, the mantra used by many organizations in their mission statements, is often merely words on a wall. One client, when asked about his organizations’ mission, poured through the papers on his desk in search of...
Read More“What is wrong with them? They have a good job, with good pay and benefits and they act as if they are doing us a favor coming into work!” Many of the organizations complain that their workforce is disengaged and they need help...
Read MoreWhile driving to town yesterday, I witnessed a huge flock of hundreds of birds, following each other. They swooped up and down making a ribbon effect and I thought of the analogy of a business. The leader of the flock knew where...
Read MoreMost people understand that anger can become destructive when people choose to act out in a manner which is violent. The fact that anger and violence are both often present in a situation does not automatically mean that the...
Read MoreEmployee recognition is not just a nice thing to do for people, it is important for the success of your organization. According to the University of Washington, “Many studies on the work place have shown that being recognized...
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