Rant: Don’t Treat Your Customers Like eBay Does

Since 2004, I have been an eBay customer with an online store. On November 7, 2012 I closed my Great Garbs eBay store. Here is the reason…. A template I purchased in 2004 which was being hosted by the ReallDesigns and their website has been flagged by Google as an unsafe site and is blacklisted. The graphics of my template are hosted at ReallDesigns. ReallDesigns prohibits changes to their templates without permission. If and...

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How to Transition into the Manager Role

At some point in your career, you may be offered a promotion – and while it is exciting that your employer recognizes your potential, the fear of managing your peers or friends is a bit daunting. Transitioning into a new role may be met with jealousy or resistance from your peers. How do you handle transitioning into your new role gracefully and successfully? There are no hard and fast rules about how to transition into your new role...

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Using the Benchmarks® Assessment for Leadership Development

One of the assessments I use in leadership development is Benchmarks® from the Center for Creative Leadership. Benchmarks® is a 360° assessment that allows up to five groups to rate you on a number of leadership competencies. The typical groups selected include your boss, peers and direct reports. You, of course are able to assess yourself against the same group of questions. Benchmarks® assesses major competencies required in...

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Employee Engagement: What Does It Take?

The hot topic in Human Resources today is employee engagement. The reason employee engagement is important is because disengaged employees drain the employer’s bottom line. Disengaged employees either leave organizations or become unproductive and disruptive to the culture. There are many things employers can do to increase employee engagement. A word of caution, if someone tells you that employee engagement is X, you’ve got the wrong...

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Leadership Agility: How to Improve It

The importance of being an agile leader is not a new concept, however mastering it continues to be challenging. Today, we’ll discuss why Leadership Agility is important, what’s getting in the way of doing it well and how to improve agility at work. Why is Leadership Agility Important? Every day you face challenges that are new because your industry is changing, your company is becoming more global or your business and people are...

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How to introduce an assessment to the team

As a team leader, consider using assessments to give insight into how your team works and what kind of adjustments you or the team needs to make to be more effective. However, the team members might be suspicious about what you are going to do with their assessment results. Members of the team may be thinking – are you going to use the assessment findings against them? Why do you need this information? There is a right and wrong...

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