Do your leaders and followers have the magic?
May09

Do your leaders and followers have the magic?

Dancing and organizations depend on leaders and followers to create magic with each interaction. It doesn’t happen by chance. Think about how each dance role plays in your organization and how experience may impact your results. If you go to a dance, everyone sizes up how many leaders and followers are there. Imbalances lead to people sitting out and feeling disengaged. Sometimes you get lucky and find a switch hitter – someone...

Read More
Is process really your innovation problem?
Apr28

Is process really your innovation problem?

I recently spoke with a company that was terribly frustrated by the results of their new product innovation process. Or should I say the lack of results – because they readily admitted that projects never finish on time and rarely deliver even half of what they project. Even so, this was a successful company whose brands you might even recognize. As far as they were concerned, their stage-gate process was the problem. Many of...

Read More
What are late new product launches costing you?
Apr13

What are late new product launches costing you?

What are late new product launches costing you? I recently saw that missing the launch date for their 3D Gameboy cost Nintendo $1Billion in lost profits by missing the Christmas buying season. When Nintendo issued the profit warning cutting it’s fiscal 2011 profit forecast that news wiped out 10% of the stocks value in a single day (ouch!). While $1 Billion in damages may sound surreal to most of us, new product delays can have...

Read More

Eight Keys to Creating World Class Customer Service

Customer Service, the mantra used by many organizations in their mission statements, is often merely words on a wall. One client, when asked about his organizations’ mission, poured through the papers on his desk in search of the statement. When I interrupted his search and encouraged him to just give me the essence of the mission, he replied, “I don’t know, it is just something we did for the brochure!” In order to serve...

Read More
Tomatoes, single-tasking & innovation?
Mar25

Tomatoes, single-tasking & innovation?

Okay, so a tomato can’t make your new product innovation move any faster, but a little concept called the Pomodoro Technique might help eliminate some of the bad multi-tasking that wastes time and can slow any new product project down. I’ve written a lot lately about eliminating multi-tasking for personal and corporate productivity, but only recently ran across this concept from a link in the Knowledge Jolt with Jack blog....

Read More

Playing Favorites

As a leader, do you play favorites at work? I ask this question in my consulting and teaching work frequently. Most times leaders think about this for several seconds and then say with a shrug, “Well, I guess I do play favorites, but I try not to.” Occasionally I will have some managers or supervisors who are adamant, “No, I do not play favorites.” As we discuss this a bit more, the managers realize that they do have some people they...

Read More