My New Feedback Method: I Like, I Wish, What If?

Feedback just got better with the I Like, I Wish, What if Method from Stanford University Institute of Design. This approach is simple to use and focuses on getting feedback in a positive framework. The I Like, I Wish, What if Method is appropriate to use with teams or one on one.  As with other feedback techniques, always use “I” rather than “you” when providing feedback. Here’s an example: You statement: You make me mad when you are...

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Can leaders deliver feedback without someone taking it personally?

The other day a leader shared that he was working with a coach and his team, specifically on his team not taking things personally. When I hear this kind of comment, I get curious. Here are a few of the questions that I immediately think about: Why is the delivery of the feedback or discussion by the boss being done poorly? Is the boss aware of and does he or she assume responsibility for creating the right discussion environment?...

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Creating the capacity for others to hear your message

Do you feel that your message is not heard or is discounted? How can you influence the capacity of others to hear your message? Today, we’ll learn more about how to create a messaging framework for success. I think we all realize that our communication and messaging style has a major impact on how effective we are at selling our ideas, products, services or how we promote ourselves. In the last post, Messaging that Works, Brian Kane,...

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Messaging that Works

The other week, a guest speaker at RPCN was Brian Kane, leader of Three Lakes Communication. His talk was about communications – how our messages work well and sometimes how our messages backfire. Brian often tells us; “It is not what you say, but what people hear that counts.” I will bet you can reflect on situations where you thought you had said something only to find out that it was misunderstood by the other person....

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How to handle LinkedIn recommendation requests

Have you taken the initiative lately to make a recommendation for someone on LinkedIn? A couple of weeks ago, I received an update on everyone who had either changed jobs or titles in 2010. I was surprised at the number of job transitions, roughly 30% of my contacts. As I was verifying the new information to my database, I took particular note of someone who joined LinkedIn last year. Bob has been a consultant for a long time. He...

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4 Tips To Improve the Morning Meeting

Some companies have a kind of pep talk on a daily basis followed by a cheer before employees are allowed to work. There are two ways of looking at this practice. In most groups, these pep rallies have only a short-term positive impact on morale. In fact, many groups eventually stop the practice altogether because of the incredible negative impact on morale. The boss is uncomfortable because she knows people hate the “morning...

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