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From the category archives:

Conflict Management

Anger – Demon or Opportunity?

by Beth Sears

Reading time: 3 – 4 minutes Most people understand that anger can become destructive when people choose to act out in a manner which is violent. The fact that anger and violence are both often present in a situation does not automatically mean that the presence of one means the presence of the other. Anger [...]

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“Avoid Nuclear Reactions!”

by Beth Sears
Communicate! by Verderber

Reading time: 2 – 4 minutes Has anyone ever asked to borrow something that you did not want to lend, but you agreed to it anyway without saying anything? Or, has someone asked you to do something and you blew up at them without ever even discussing it? These reactions can cause a breakdown in [...]

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The list of assessments

by Lynn Dessert

Reading time: 2 – 4 minutes If you have taken an assessment, this is for you. You may have taken any of the following assessments: Myers-Briggs (MBTI), Strengthfinders, Herrmann Brain Dominance Instrument (HBDI), DISC, Hogan, FIRO-B, Thomas-Killman Conflict Mode, Strong Interest Inventory…the list goes on. This is a call for all owners, administrators and participants [...]

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What is and how to deal with passive conflict

by Lynn Dessert

Reading time: 4 – 6 minutes Conflict. We all know it when we see it and often struggle to deal with it effectively. I often wonder why executives seem to have more difficulty with it. Is it because they are so visible and employees watch their every move or is it something else? Last night [...]

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How to have a difficult conversation with someone

by Lynn Dessert

Reading time: 2 – 4 minutes “So you are saying even being direct was not getting through to this assistant. I think asking them what they think, and if they heard what the problem is can make sure the other person heard this issue” is a follow-up comment by the reader who prompted this blog [...]

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Why Can’t We All Get Along

by Beth Sears

Reading time: 2 – 3 minutes Today’s workplace has many challenges to ‘getting along’ including the demographic shift which has occurred creating multiple generations existing in the workplace. Part of the conflict arises because the diverse generations each have their own set of values, and very different communication styles. This, in conjunction with the high [...]

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Your Indecison is a Decision

by Lynn Dessert

Reading time: 2 – 3 minutes It is a classic wimpy boss situation where a crisis is demanding you to make a decision. The employee is getting ready to revolt or walk off the job. The manager is under fire with his boss to cut costs. The salesperson is watching negotiations with the customer falter. [...]

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When Being the Boss is Too Close to Home

by Lynn Dessert
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Reading time: 2 – 4 minutes Last week, I was called in to help with mediation in a home care situation. In this case, the caregivers are on the payroll of the family. It is an intense and emotional situation as the quality of service provided directly affects the quality of life of the person [...]

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Philisophical Pondering on Conflict

by Lynn Dessert

Reading time: 2 – 2 minutes Have you ever thought about why conflict exists and where is the source? I often wonder if we have more conflict with people who are more similar or dissimilar to ourselves. If we take the more similar approach, the adage goes….you will attract others and conversely if you are [...]

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It’s Not About the Employee

by Lynn Dessert
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Reading time: 2 – 3 minutes If you work in the retail industry, chances are you have experienced a boss who finds it difficult to discipline employees who show up late or skip work entirely. Janice is an assistant manager in a large drug store chain. She’s been working for her boss for the last [...]

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