From the category archives:

Conflict Management

How to have a difficult conversation with someone

by Lynn Dessert

“So you are saying even being direct was not getting through to this assistant. I think asking them what they think, and if they heard what the problem is can make sure the other person heard this issue” is a follow-up comment by the reader who prompted this blog post.
In this particular blog post, the [...]

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Why Can’t We All Get Along

by Beth Sears

Today’s workplace has many challenges to ‘getting along’ including the demographic shift which has occurred creating multiple generations existing in the workplace. Part of the conflict arises because the diverse generations each have their own set of values, and very different communication styles. This, in conjunction with the high level of stress in most workplaces [...]

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Your Indecison is a Decision

by Lynn Dessert

It is a classic wimpy boss situation where a crisis is demanding you to make a decision. The employee is getting ready to revolt or walk off the job. The manager is under fire with his boss to cut costs. The salesperson is watching negotiations with the customer falter. Two employees have rubbed each other [...]

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When Being the Boss is Too Close to Home

by Lynn Dessert
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Last week, I was called in to help with mediation in a home care situation. In this case, the caregivers are on the payroll of the family. It is an intense and emotional situation as the quality of service provided directly affects the quality of life of the person receiving the care. The mother’s son [...]

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Philisophical Pondering on Conflict

by Lynn Dessert

Have you ever thought about why conflict exists and where is the source? I often wonder if we have more conflict with people who are more similar or dissimilar to ourselves.
If we take the more similar approach, the adage goes….you will attract others and conversely if you are opposite to one another, you will repel [...]

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It’s Not About the Employee

by Lynn Dessert
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If you work in the retail industry, chances are you have experienced a boss who finds it difficult to discipline employees who show up late or skip work entirely. Janice is an assistant manager in a large drug store chain. She’s been working for her boss for the last three years along with a couple [...]

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