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From the category archives:

Relationship Management

Anger – Demon or Opportunity?

by Beth Sears

Reading time: 3 – 4 minutes Most people understand that anger can become destructive when people choose to act out in a manner which is violent. The fact that anger and violence are both often present in a situation does not automatically mean that the presence of one means the presence of the other. Anger [...]

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30 Ways to Build Trust

by Lynn Dessert

Reading time: 3 – 4 minutes Building trust takes time. We have all heard that statement before, if we break it down, what we are really saying is: How is trust built? Can trust be built more quickly? Building and Time When we understand how each of these words impact trust, it is possible to [...]

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Praise and Narcissism: Managing it with Gen Y-ers at Work

by Lynn Dessert

Reading time: 4 – 7 minutes Do you find yourself wondering how to be a good leader with the Generation Y workforce? Are the generational differences getting in the way of communicating with one another? If you are experiencing frustration, you can bet they are too! The discussion of praise came up the other day [...]

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Is the organizational subculture torpedoing your manager effectiveness?

by Lynn Dessert

Reading time: 4 – 6 minutes How are you about enforcing and following rules with the people who work for you? Do they listen to you or respect you for toeing the line with them? A word of caution -  they may be testing you and if you are not careful – what is brewing [...]

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Balancing commitments with real life

by Lynn Dessert

Reading time: 3 – 4 minutes It is easy to jump to conclusions when you do not know people. We do it every day at work or in our personal relationships. We think we have an agreement with someone and then for some reason they seem to be slacking or not keeping up with what [...]

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Let Them Know You Care

by Beth Sears

Reading time: 3 – 4 minutes Employee recognition is not just a nice thing to do for people, it is important for the success of your organization. According to the University of Washington, “Many studies on the work place have shown that being recognized for achievements, knowing that one’s contributions matter to the organization, and [...]

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Two things set successful consultants and entrepreneurs apart

by Lynn Dessert
SWOT Analysis

Reading time: 5 – 8 minutes The excitement of being an entrepreneur…and the self-doubt of can I do it. It is easy to second guess ourselves. It takes more than an idea. Today, Bob Lurz and I were at RochesterWorks to present “what it means to be a consultant” and to let the group know [...]

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Admitting Mistakes

by Robert Whipple

Reading time: 3 – 5 minutes One of the most powerful opportunities for any leader to build trust is to publicly admit mistakes. The source of that power is that it is so rare for leaders to stand up in front of a group and say something like this: “I called you here today to [...]

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Nine ways to be more effective in your written communications

by Lynn Dessert

Reading time: 4 – 6 minutes Do you wonder why people decide to join a professional organization or leave one? One group I belong to is having an ensuing battle over a topic in yahoo groups. Someone says they want to leave because they are not getting what they want out of the organization. It [...]

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Miss the receptionist? Alternatives to on how to find people in companies

by Lynn Dessert

Reading time: 5 – 8 minutes A colleague wrote me a question that I think many people are facing in today's world of technology: the disappearing receptionist. You want to contact someone, but how? He writes: How does one find the names of those responsible for a function when corporations increasingly have no switchboard just [...]

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“Avoid Nuclear Reactions!”

by Beth Sears
Communicate! by Verderber

Reading time: 2 – 4 minutes Has anyone ever asked to borrow something that you did not want to lend, but you agreed to it anyway without saying anything? Or, has someone asked you to do something and you blew up at them without ever even discussing it? These reactions can cause a breakdown in [...]

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Twenty Ways to Recognize Your Employees

by Lynn Dessert

Reading time: 4 – 6 minutes It seems so simple. Recognize people and results happen. Think about Pavlov's Theory of classical conditioning. Some of you may think I am going to the dogs, however, the behavioral point of view continues to play out every day. Our environment plays an important part in how we learn. [...]

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You may think it is personal – and it is probably not

by Lynn Dessert

Reading time: 3 – 4 minutes Those darn feelings seem to get in the way at the worst times. I will bet you can think of several situations where you thought someone was neglecting or ignoring you. Perhaps they did something that upset you. The question to ask yourself, were they really doing it to [...]

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