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From the category archives:

Relationship Management

Leaders Need to Reduce Cliques

by Robert Whipple

Reading time: 5 – 8 minutes My business is built on helping organizations build higher levels of trust. One significant trust buster that is evident, even in the best organizations, is the presence of cliques. These informal groups continuously drain the trust from the larger organization by fostering a culture of exclusivity. Since joining together [...]

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Why are people dissatisfied with assessments?

by Lynn Dessert

Reading time: 3 – 4 minutes A few weeks ago, I posted a blog on assessments – asking what kind you have taken and what you liked or did not like about them. The article was posted in a few groups on LinkedIn and Brazen Careerist. (BTW – Brazen Careerist is one of the newest [...]

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What customers want – and why you should never ask

by Michael Dalton
What customers want – and why you should never ask

Reading time: 5 – 8 minutes Most companies have more new product ideas than they have people to pursue them, but half still struggle with new products that under perform in the market. So how can you identify the most important new product ideas – the ones that customers want and will buy? How do [...]

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Part 2: Examples of how to and how not to grow your professional network

by Lynn Dessert

Reading time: 6 – 10 minutes The way you approach someone on LinkedIn can mean the difference between making a connection and possibly getting an “I Don’t Know this user” (IDK) strike against you. Trust me; you do not want the latter. Patrick tells you why better than I can. I have only given out [...]

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Part 1: Does your networking approach give you the best pay back?

by Lynn Dessert

Reading time: 4 – 6 minutes What is your hit rate for connecting with people on LinkedIn? Are you making quality connections for your business and professional life? If not, maybe it has something to do with how you are approaching people to be in your inner circle. When LinkedIn initially became the go to [...]

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The list of assessments

by Lynn Dessert

Reading time: 2 – 4 minutes If you have taken an assessment, this is for you. You may have taken any of the following assessments: Myers-Briggs (MBTI), Strengthfinders, Herrmann Brain Dominance Instrument (HBDI), DISC, Hogan, FIRO-B, Thomas-Killman Conflict Mode, Strong Interest Inventory…the list goes on. This is a call for all owners, administrators and participants [...]

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Is it time to assess your relationship with others?

by Lynn Dessert

Reading time: 4 – 6 minutes The people you associate with on a daily basis can make a dramatic difference in your attitude and life. When is the last time you sat down and thought about who you associate with and why you do it? The people can be individuals or organizations that you belong [...]

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What is and how to deal with passive conflict

by Lynn Dessert

Reading time: 4 – 6 minutes Conflict. We all know it when we see it and often struggle to deal with it effectively. I often wonder why executives seem to have more difficulty with it. Is it because they are so visible and employees watch their every move or is it something else? Last night [...]

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Thinking about quitting? Maybe it is time or there might be another solution.

by Lynn Dessert

Reading time: 4 – 7 minutes Sometimes it makes sense to call it quits. It does not necessarily mean you are a quitter. It may mean you are deciding to walk away from a situation that is not a positive influence on you. Many situations require no obligation to continue the relationship, though we feel [...]

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Which is more important in out of control projects? Costs, quality or time

by Lynn Dessert

Reading time: 4 – 6 minutes Question: I was handed a new project by my boss to deliver a new product for our company’s biggest customer. It really is not a new project but it is a high profile product that the company has been working on for a year. I was excited to get [...]

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10 Commandments to Reduce Gossip

by Robert Whipple

Reading time: 2 – 3 minutes I was having a discussion in one of my leadership classes today about how we sometimes talk about people behind their backs. There is damage done to relationships when individuals gossip about a third party who is not present. Here are some guidelines we can consider to change our [...]

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Reputation: What is it and why it is important to manage it

by Lynn Dessert

Reading time: 4 – 7 minutes How well do you know what your reputation is with your co-workers or customers? If you had to describe yourself in one word, what would it be – not many words, just one. Write it down. I know it is hard. We do not like to think of ourselves [...]

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Is your team dysfunctional?

by Lynn Dessert

Reading time: 3 – 5 minutes True story. A CEO of a company shares with his VP of Marketing that he has a new logo for the company. In addition to the new identity, he is ready to share the vision and mission statement with the organization. It sounds like this might be a progressive [...]

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